Q: Shipping terms & conditions
Orders are processed in the order in which we receive them. All orders placed prior to 2pm PST Monday-Friday will be processed the same day. Orders placed after 2pm PST Monday-Friday will be processed the following day. Orders placed after 2pm on Friday and all orders placed Saturday through Sunday will be processed on Monday.
Order delivery times may be delayed due to circumstances such as credit authorization, back ordered items, insufficient or inaccurate information provided when placing the order or incomplete payment. You will be contacted via phone or email should such a condition be realized during the course of processing your order.
All orders are subject to product availability. "In-Stock" items usually take between 2 to 7 days. Occasionally, items shown to be in stock or available get pre-sold, in this case, you will be sent an email notification that your item is on backorder. You have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.
You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email. You can track your order status online by logging in to your account. So Cal Custom Wheels ships with a variety of carriers including, but not limited to UPS and FedEx. We reserve the right to ship with the carrier of our choice as longs as it meets the transit time of the shipping method chosen at checkout. Please allow up to 2 to 3 business days to process the order prior to shipment. SPTW ships from multiple warehouses across the United States, multiple-item orders may not arrive to you at the same time.
Orders cannot be shipped to a PO Box, military APO/FPO or international address.
Items we sell require that the shipping address match the billing address on the credit card that you are using to place the order. This is protect you from theft or fraud because the address you enter is verified. So Cal Custom Wheels reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
Q: Customer Returns or Exchanges
If for any reason you are not happy with your purchase you may return or exchange the item(s) within 30 days of receiving your order for a refund as long as the merchandise is in fully resalable condition (no damage, no stains, no wear and tear.)
All returned items must be in new original condition and in original protective packaging. Used items are not eligible for return.
Before mounting tires on your wheels, check fit first, make sure they spin freely with no brake caliper clearance or other suspension interference issues. Note: Mounted wheels are not returnable. .
Before you drive on Tires or remove labels, check fit and make sure there are no fender clearance problems. Tires can not be returned if driven on or labels removed.
Open Electronics and programmers are not returnable.
Special orders, custom built, custom finished, individually customized wheels are not eligible for return or refund.
If you've decided to return an item to us, you'll need a Return Authorization Number (RA#). All returns require an RA# in order for us to accept shipment of your item(s).
Email returns@socalcustomwheels.com with our order number and the reason for the return. We will call or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA# for your order. You will also be provided further instructions for your return.
All returns must have its original packaging with freight prepaid and insured (Unless SPTW mistake or manufacturer defects). All returns other than SPTW mistakes or manufacturers defects will be assessed the industry standard 20% restocking fee. Returns must be made within 7 days of "Return Authorization" date.
Any returns must have the RGA # noted on the front of the manifest or bill of lading in order to be recognized as valid. Shipments returned without a valid RA# will be denied. SPTW is not responsible for items returned without an authorized RGA # attached/in the box. Refunds will be issued back to the original form of payment used at the time of purchase.
Please Note: Cancelled orders and refused shipments are subject to the same terms and conditions above.
Q: Wrong Item Received
If you received the wrong item, First, verify that the part number you ordered and the part number you received are the same item. You can check this number from the receipt in your shipment against the part number on your email order receipt. If the part numbers match, email returns@socalcustomwheels.com and we will process your return and exchange the item for the correct part for your vehicle (if available).
If the numbers do not match, you may have been accidentally shipped the wrong part for your vehicle. While this is extremely rare, it can happen with the volume of orders we ship from our manufacturers and fulfillment centers. A prepaid shipping label will be sent for returning the incorrect item, assuming you received the incorrect part through our error.
Q: Shipping Damage
In the event that your product arrives damaged from the freight company, you immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.
VERY IMPORTANT!! Please try to inspect each item thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company and So Cal Custom Wheels from all damage claims.
If the delivery driver does not allow you to inspect each item, please note on the delivery receipt the following statement. POSSIBLE CONCEALED DAMAGE. THE DELIVERY DRIVER WILL NOT ALLOW ME TO EXAMINE EACH BOX FOR INSPECTION and then sign where required. If these terms are not followed we cannot be liable for any replacements or refunds.
Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately.
Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.
Q: Manufacturer's Warranties
Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer's warranty. Other than applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. Shipping costs are at customer's expense on all warranty issues.
Q: Disclaimer of Liability
To the extent permitted by law, neither So Cal Custom Wheels nor any of its employees, related partners or their respective officers will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. So Cal Custom Wheels maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.
Photos on web site are general depiction of product and may not be exactly what you receive.
Q: Personal Collection of Personally Identifiable Information by WWW.SoCalCustomWheels.com
We do not collect personally identifiable information about you, except when you provide it to us through order forms, registration fields and other similar site interactions. For example, if you decide to place an order, we will need to know your shipping and billing address, credit card number, expiration date, and security code.
To protect your personal information, registered Site users must enter a user name/email address and password to access their personally identifiable information. When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.
We use email to communicate with you about your orders. Only with your permission will we email you for any other reason - - e.g. to let you know about special promotions. We know this is a privilege and not a right...we don't like getting unwanted junk email either. You have the option to decline or approve email communications from us at any time. Just select the appropriate response in your account information.
Q: Communications
If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by WWW.SoCalCustomWheels.com to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
Q: Brochure Mailing List
If you have requested a WWW.SoCalCustomWheels.com brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from WWW.SoCalCustomWheels.com, please contact us via email at Info@socalcustomwheels.com. Include your name and mailing address and email address. You will be removed from any future mailings.
Q: Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that WWW.SoCalCustomWheels.com offers its customers.
Q: Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. WWW.SoCalCustomWheels.com takes great pride in having you as a customer and we will ensure your privacy as a customerWWW.SoCalCustomWheels.com does not sell or exchange names or any other information about our customers with third parties.
Q: Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
Q: Service Providers
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.
Q: Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
Q: Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
www.socalcustomwheels.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
Q: Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
Q: Links
This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.
Q: Security
So Cal Custom Wheels seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card. E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
Q: Notification of Policy Changes
So Cal Custom Wheels reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.
Q: Updating Personal Information
If you are a registered member at www.socalcustomwheels.com, you can change your personal information at any time by updating your information at check-out.
Q: Contacting Us
We welcome your comments and questions about privacy. Please send email to www.socalcustomwheels.com
We are confident that your visit to www.socalcustomwheels.com is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service at.